Social Media to get the attention of the Premier?

Hi everyone,

So as I am STILL unemployed as a teacher, I do work within a setting where I receive "complaints," letters, emails, Facebook posts, Tweets, etc. from the general public to the Premier or Minister (depending on the ministry).  What I found interesting and worth blogging about is that whenever the premier's office receives notifications from Facebook groups or Tweets, the turnaround time for responses are within a week.  Whereas, if the office receives "complaints" via email or hardcopy letters, the turnaround time is not as immediate.  Why I think this is is because having posts on Facebook or Tweets on Twitter gains so much more attention from a larger size of the general public as opposed to a letter or email that is solely addressed to the premier's office.  It amazes me how much of an impact social media has on not only the classroom, but also the "big guys."  That's not to say that when people write in through hardcopy letters or emails are disregarded; the highlight here is that when "complaints" are made public through social media platforms, it gains much more attention than expected.